The financially jittery Spicejet airline of
has been asked by the aviation
regulator, DGCA, to refund all the fares of a Delhi-Mumbai flight which was
delayed by as much as 4.5 hours. Acting on the complaint of a passenger, the
DGCA also ordered the airline to refund the money it earned by selling snacks
on the plane. India
It is a normal practice for the airlines around the world to offer free refreshments to passengers if the flight is delayed for more than 2 hours. In this case, the airline made a cool Rs.15000 by selling snacks. Passenger also complained that the flight crew failed to give any explanation on what caused the delay and the airplane cockpit opened only after 2.5 hours. It was also mentioned that the AC of the plane was not turned on and there was misbehaviour by aircraft crew members. After investigating the case, the DGCA found that the airplane had serious engineering issues which led to the delay. Considering this matter as serious, it has also ordered engineering audit of all the Spicejet airplanes for ensuring passenger safety.
You can have a look at the refund rules of Spicejet here.