Concluding that its city booking offices across the country have become redundant due to the advent of online booking, refunds claim and ticketing cancellation, Air India has decided to close its shops. Air India has contended that the offline booking centres are losing importance and their operations have become redundant under the current austerity drive. The most recent one has been Kozhikode.
The move has drawn flak from number of quarters since a number of people in many of these cities are not internet savvy and do not know to use internet for making flight booking or other transactions. They still make use of these offices for their air travel needs. In the absence of these offices, these people would face immense hardships.
Some states like Kerala has been generating good revenues for Air India, therefore, the decision to close down Kozhikode offices has been seen as rather mysterious.