IATA has a Fast Travel Program which is used to rate the
world airlines for providing a more seamless travel experience. Under this
program, this is sought to be achieved by six well-defined initiatives. These
initiatives are of a self-servicing nature. These are listed below in order of
these happening during air travel:
1.
Self/ automatic Check-in
2.
Bags ready to go
3.
Document Check
4.
Flight re-booking
5.
Self-boarding
6.
Bag Recovery
The Fast Travel Program offers different levels of status to
airlines, with the Platinum status being the topmost of all. This is offered to
those carriers which offer four or more fast travel compliant solutions to at
least 80 percent of their passengers.
Hawaiian Airlines is the first carrier in the United States
to have achieved the Platinum status. This has been possible as it has been
able to provide innovative technology solution and superior customer service to
meet the above mentioned checkpoints of attaining the Platinum status.
It been found by many IATA
studies that the passengers would always prefer to have self-servicing
initiatives which can reduce the travel time. At least 80 percent of air travelers
would want to use the self check in facility without having to stand in long
queues at airport. Similarly, overwhelming majority of passengers would want
airlines to provide encouraging solutions that cut down the travel time.
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